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JinGong machinery
service personal must obey the " 5 uniformity ,5
do,5 don't"
5 uniformity
1 uniform work with certification-- service
personal must work with certification after
training.
2 uniform work clothes--service personal must
be in uniform work clothes and workbag.
3 uniform service concept--all we do is for
customers. "for customer's satisfaction" is our
tenet.
4 uniform service slogan--"JinGong machinery
satisfy customers" " sincere communication "
5 uniform service behaviour--consider for
customers and uphold corporate image and credit.
5 do
1 when in service scene, service personal must
be in work clothes
2 present namecard on behalf of "JinGong
machinery" to serve customers and accept the
supervision.
3 with most skillful technique to solve the
problems for customers in the shortest possible
time
4 make breakdown analysis and maintenance
explaination for our customers and clear the
sanitation on scene.
5 take product and service advices from
customers and fill out the form of " service
record on spot"
5 don't
1 don't make any complaint to customers.
2 don't ask wine and tobacco from customers.
3 don't command customers for one's own work.
4 assume the responsibility and make patient
explaination and guide to customers if products
are not properly used.
5 don't act against service behavioral norms |